Using AI with confidence: new guidance to support health and social care staff

Friday, 19 June, 2026

PSD Scotland Knowledge Services have launched a new AI literacy resource to help health and social care staff feel more confident, informed and responsible when using AI tools in their day-to-day work.

As technologies such as Microsoft Copilot become more widely available, many staff are unsure about how, when or even whether to use them. This new guidance aims to provide clear, practical support for those who may be new to AI as well as those already starting to explore its potential.

The guidance is based around five key AI literacy principles designed to promote safe, effective and ethical use and emphasises the importance of critical engagement. AI tools can be useful aids, but its answers are not always accurate or complete. Staff are encouraged to question outputs, check sources and apply professional judgement at all times - especially when working in complex health and social care settings.

It also offers practical tips to support everyday tasks, helping staff use AI tools in ways that save time while maintaining quality and professionalism. By understanding both the strengths and the limitations of AI, users can make better decisions about when these tools are helpful and when they are not.

Remember that AI technologies are still evolving and guidance is likely to change. For that reason, staff must stay up to date with organisational policies and local guidance before using AI tools in their work. Responsible use means not only knowing how to use AI, but also understanding the boundaries around data protection, confidentiality and copyright.

With this new resource, PSD Scotland Knowledge Services hope to support staff to build confidence and critical thinking skills, so you can use AI tools where appropriate to enhance your work, while always keeping professional standards and patient care at the centre.

Explore the guidance:

🔗 AI literacy | Finding and using knowledge

For further assistance, please contact: Knowledge Services Help Desk